Refunds and Returns

Highlight Event Rentals is a service-based business. Therefore we don’t actually “sell” any products that can physically be returned in the traditional sense. Our service can not be returned or refunded once consumed. We do have a cancellation and refund policy that is described in detail below. Each of our orders is subject to our Standard Rental Agreement. If any of these terms and policies conflict with our Standard Rental Agreement, the Standard Rental Agreement takes precedence.

Non-Refundable Prepayments

A 25% prepayment is required at time of reservation with the remaining balance due 2 weeks prior to the contracted event. This prepayment is non-refundable. It is considered fully consumed upon payment as your guarantee that we will hold your items for you for your event.

Cancellation

All pre-payments are non-refundable. Your rental may be cancelled up to 14 days prior to the start date. After final payment is due, the full amount is non-refundable. If cancellation is requested after 14 days prior to the start date, we will allow a re-booking within 12 months of the cancelled date for the same items, if available – as long as your items have not already been delivered, picked up and/or set up. Once your items are delivered, picked up and/or set up, no refunds or re-bookings are allowed. Cancellations must be made in writing on our standard cancellation form. Once cancelled, your items will no longer be held as reserved and can be rented to others without change to this policy. Please refer to this chart for clarification:

25% Pre-payment: No refunds (but can be applied to a new booking within 12 months of cancelled event)

Remaining Balance:

• fully refunded up to 14 days prior to event
• After 14 days the balance is non-refundable but can be applied to a re-booking for any date up to 12 months after your event date as long as your items have not been delivered, picked up and/or set up
• If your items have already been delivered and/or set up, no refunds or re-bookings are allowed (because we’ve already spent $$ on labor for setup/delivery)

Reservation Modifications

In all cases, we try to be responsive to changes in your event. This can include changing the number of chairs and tables or even the date of the entire event. We always try and work with our customers to make things happen when changes are required. We have the following rules for changes after booking:

1. If your entire event needs to be rescheduled, please notify us immediately and at least 2 weeks prior to the event. We will move the date for you, as long as we have the equipment available for your new date.
2. Please try and work out exact numbers before the final balance is due 2 weeks prior to your event. This makes it easy to add or subtract equipment and then adjust your final invoice.
3. Tents and structures, tent heaters and concession equipment can not be changed after your event is booked. These items often book months in advance and can often not be re-booked and concession equipment often includes perishable items.
4. If you are reducing the size of your event, we don’t allow changes of more than 15% of your initial booking by either price or number of items.
5. We will try and accommodate last minute changes up to the day of event – including adding or subtracting tables, chairs, sidewalls, lighting or other items – if available.